FAQ

Yes, if you like the goods in our store, you can call us, but you need to place an order in the store to ensure that we can deliver the goods for you smoothly. If you have difficulty in placing an order, please send an email to market@dr-muxue.com, and we will be glad to help you.

We accept PayPal, credit card payments.

You have 30 minutes to change or cancel your order after you have placed it.

Changing your order
After your order is submitted, you have 30 minutes to change shipping information, the color or size of the item, and you can add or subtract items.
To request changes to your order, you must contact Customer Service by email. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available.

Canceling an order online
Whether you're signed in using your Dr. Muxue's account or you checked out as a guest, you have 30 minutes to cancel your order online from the time it was submitted.
If you log in using Dr.Muxue account, please select the order details link for the order you want to cancel, and select the "cancel order" link on the "order details" page. After the operation, you will receive an email to confirm that your order has been canceled.
If you cancel your order as a guest, please visit Dr. Muxue's purchase history to use the search function in the order, select the "cancel order" link on the "order details" page, and you will receive an email confirming that your order has been canceled.

Inability to cancel an order
If your order has shown shipment and the shipping number is available, the order cannot be cancelled.
You may still contact Customer Service by email. We are available 24 hours from Monday to Saturday.

When placing an order at the store, you will receive an email update on the status of the order.

Order confirmation email
Under the Dr.Muxue.com orders within an hour after, you will receive an E-mail confirmation, including the order number, order goods, quantity, price per piece, shipping address, etc. Please save emails from us, because it can be used to check the order status.

Delivery confirmation email
After each shipment leaves our warehouse, you will receive a confirmation email with the shipment details and your tracking number.
Each shipping confirmation email provides information about items that have been shipped or have not been shipped.

Our price cover all tax and shipping cost for your order, so don't worry about it. If you meet any tax issues, just let us know, we will help you.

We hope you enjoy your purchase, but if  you are not completely satisfied, we are willing to accept returns by mail and in store for 60 days free.The exceptions are as follows. You can read our return policy for more information.

Yes, If you find that the item you ordered is incorrect, or you need to change another color or size, we can accept replacement.

Exchanges to a store: Items purchased in a store must be exchanged at a store. We have partner dealers in some countries. Items purchased online can be exchanged at a store, or returned by mail and a new order for the item can be made online. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.

Exchanges by mail: Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at current selling price.